Where are the problem areas in your process or delivery work flow
that need to be fixed to recover the profit & wasted resources
OR improve your competitive edge?

Business Plan Development
no plan, partial or in-complete plan
no customer input
missing strategic long range issues

Sales Order & Contract Acceptance
missing or in-complete order errors
no process to review before accepting
review process takes too long

Design & Advanced Job Planning
design not complete, takes too long
design changes & revision surprises
customer needs lost in the process

 

Purchasing & Supplier Management
supplier quality, not evaluted
purchase order errors
supplier performance not monitored

Supplier Materials & Service Support
supplier quality, not capable of volume
supplier misses dealines
supplier online communcation errors

Product or Service Order Execution
job instructions or order errors
equipment maintenance failures
test and inspection defects & errors

Product Delivery & Logistics
wrong or damaged delivery
warehouse damage or loss
Inventory errors and losses

Customer Acceptance
customer complaints & order rejection
errors in ordered & delivered
high warranty claims

 

Performance Review & Improvement
key measurments not clear
ineffective analysis of data or trends
no process to ensure action or follow-up

 

 

Customer Satisfaction and Loyalty
(External and Internal interfaces)

no process to cultivate relationships
no clear understanding unstated needs
no scorecard of issues that lead to loyalty

 

 

Do you let things remain "status quo"
because you didn't realize what the lack of action costs you?

What are these issues and competitve opportunities costing you
to leave them "status quo"?