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Are you struggling to improve customer satisfaction?
The quality of your product or service?
The bottom line suffering?
Need a jump start?

If the answer to any of these is YES!
We can absolutely help you.

Sometimes we are too close to the situation to see the forest or overall picture. Does handling the " day to day" responsibilities of running a business or profit center tend to keep you preoccupied with the day-to-day issues and lose sight of making necessary competitive improvements?

Sometimes it takes an outside, objective eye to help you focus on the overall goals of your organization. We can provide the support whether it’s a process or a total business system, that needs competitive improvement.

A competitive improvement thought provoker:
If you are not eating your competition for lunch, then you may be the lunch?

We help the right people to focus on the right things that improve profitable customer satisfaction, quality of product or service, teamwork and the overall bottom line, your satisfaction guaranteed.

"Compete to Win" 6 Steps, 6 Months
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Our focus and goal, is your success!

Provide measurable value improvement in all of our customer, supplier and partner relationships.
Coaching and expertise transfer to your staff for business improvement assessments, skill development training, and executive coaching ensuring customer value improvement targets are meet.
Delivering on agreed targets. Improvement without measurable results, is no improvement success.
Profitable Customer satisfaction for our clients is in the end, the key measurable result. We recognize the Customer is the the final judge of satisfaction.

Company Profile

CAPTech International, Inc. was founded, in 1993, on the premise that we are all customers desiring mutual respect, value, and rewarding  results in our daily life.  Our success is dependent on our customers' success.

CAPTech is based in North Carolina and made up a team of coaches and skill development experts located around the United States. The average coach has 15+ years experience in their respective field and industry background. Most coaches have prior operational experience as senior management with profit and loss responsibility that relates easily to the real business world in support coaching and implementing improvement initiatives. They have walked in your shoes and understand the balancing act of priorities required.

Our team spans a diverse group of industries: i.e. automotive, metal stamping, component parts, powertrain, and vehicle assembly, electronics, telecommunications, software development, machining and fabrication, construction, financial services, power generation, and professional services support organizations.

Our expertise is in helping Senior Staff, and employees learn ways to work together to reach quality, productivity, service and profit goals. The staff has completed successful projects and training assignments in a variety of global Fortune 500 companies, i.e. DaimlerChrysler, General Motors, Ford Motor Company, Motorola, Delphi Automotive, General Electric, Square D, AT&T Network Systems to US based companies, i.e. National TechTeam, Connect, Inc., Singer Furniture Company. Many smaller privately owned local companies are included as well and are included in the coaches personal bios.

CAPTech has expanded operations to utilize the benefits of the world wide web to provide an additional way to reach and support our customers business improvement needs, with a more cost effective delivery. We believe that the combination of traditional onsite coaching, plus the Internet based capability to provide the coaching support, training delivery, problem solving discussion will prove an attractive and beneficial cost and value solution to value conscious customers.

Your "suggestions" for continuous improvement are encouraged and appreciated.

E-mail us and include any ideas or suggestions for improvement to our current programs, or identify related services and needs that are not currently offered in our catalogue or web listing.

Service & Training Highlights

VIP Services makes business process improvement as simple as your ABC's.

VIP Services provides a one stop solutions  "tool box" of Assessment, Building the process and Certification support for improvement initiatives, while providing sustaining the gains support solutions.

Business Value Improvement Support:
Frontline Leadership and Supervisory Development Skill Seminars
ISO Registration Project Implementation
Audit Program Management Support
Auditor / Lead Auditor Training for ISO Standards
ISO Process Leadership skill development
Compete to Win, Business productivity techniques for jump starting measurable improvement results.
Business Assessment and Planning
Sales and Marketing Improvement, Understanding the "Voice of the Customer"
Design and Engineering Processes Streamlining
Facilitated Problem-solving Team Workshops
Motorola University Six Sigma Training Public Enrollment Program
Six Sigma Processes, Six Steps to Six Sigma Workshops
Competitive Benchmarking
Personnel and Organizational Emotional Intelligence Survey Tools
Customized Improvement Training Materials Development
Customer Satisfaction Surveying Services

International Standard Improvement Supported:

ISO 9001: 2000 (Quality Management)
ISO/TS 16949 (International Automotive, transition from QS 9000 3rd edition)
ISO 14000 (Environmental Management)
NQA-1 (Nuclear Power Generation)
TL 9000 (telecommunications)
IEE 12207 (software development life cycle)

See the Training Center for Course Listings

Contact Information
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Office Telephone

 

Tel (910) 515-2453

 

Postal Address

CAPTech International, Inc.

PO Box 15827
Wilmington, NC 28408

E- Mail Addresses

Customer Support and Sales: support@captechvipservices.com

Webmaster: webmaster@captechvipservices.com